Frequently Asked Questions
Everything you need to know about our gourmet selections and delivery.
How do you ensure the freshness of perishable items during shipping?
We use temperature-controlled packaging and insulated liners with non-toxic gel packs to ensure your food stays at the optimal temperature from our warehouse to your doorstep.
Where do you source your ingredients?
At Fauve, we partner exclusively with small-scale artisanal producers and sustainable farms that meet our rigorous standards for quality, ethics, and flavor.
What is your return policy for food products?
Due to the perishable nature of our products, we cannot accept returns. However, if your order arrives damaged or does not meet our quality guarantee, please contact us within 24 hours for a full refund or replacement.
Do you offer international shipping?
Currently, we only ship within the continental United States to ensure that our products arrive fresh and within their safety windows.
Can I track my delivery in real-time?
Yes, once your order is dispatched, you will receive a tracking number via email that provides real-time updates on your shipment's progress.
Are there options for customers with specific dietary restrictions?
Absolutely. Our website allows you to filter products by dietary needs, including gluten-free, vegan, organic, and nut-free options.